COVID-19 Health and Safety Protocol

The following protocols ensure we operate as safely as possible. Using the regulations and recommendations by the Dutch government as well as best-practices established across the medical and service fields, the following protocols outline safety for both our participants and our team before, during, and after your retreat.

 

Pre-visit COVID-19 Screening

We require that both guests and staff complete a pre-visit questionnaire in the week before attending our retreats.

As the screening implies, we are NOT able to welcome you if you’ve answered ‘yes’ to any of the following questions:

  • Do you have any of the following symptoms?
    • Fever or elevated body temperature (38 degrees Celsius/100.4 Fahrenheit or higher)
    • Common cold symptoms
    • Presence of cough or shortness of breath
    • Loss of smell or taste
    • Presence of fatigue or general malaise
    • Presence of headache
    • Presence of body aches
  • Have you engaged in high-risk behaviors (e.g. participation in large gatherings without social distancing or use of personal protective equipment) during the past 14 days or plan to do so before your retreat?
  • Has a household or family member been diagnosed with COVID-19 and have you had contact with them in the past 14 days while they still had problems?
  • Does a household member have a fever and/or shortness of breath?
  • Are you currently in quarantine because you’ve had direct contact with someone who has a confirmed COVID-19 infection, or have been in a country with code orange or red (the past 14 days)?

In addition, we advise to minimize physical contact with people who are not part of your household for two weeks before the retreat. This will lower the risk of not being able to participate, or infecting other participants.

 

Travel recommendations

NOTE: Keep this document with you during your travels

  • Know your airline’s refund/reschedule policy.
  • Regardless of your method of transportation, while travelling or in public spaces, adhere to the safety instructions below.   
  • While at Amsterdam (Schiphol) airport, adhere to the mandatory instructions:
    • Maintain 1.5-metres of distance from one another
    • Wear your face mask during check-in, during the security and border process and when boarding your flight
    • Carry a health declaration with you
    • Wash your hands regularly
    • Cough and sneeze into the inside of your elbow
    • Use paper tissues and throw them away after you blow your nose
    • Avoid shaking hands
    • Touch as few things as possible with your hands
    • Make contactless payments
    • Follow directions from airport staff
  • When you arrive in the Netherlands, at the airport, train station or venue, we suggest sanitizing luggage and changing clothes.
  • If you are travelling from a country with code orange or red, you must get tested at Schiphol airport. A testing centre for travellers arriving from these areas is located in Arrival Hall 3. The tests will be carried out by the Public Health Service (GGD).
  • Review the latest information on Covid-19 at Schiphol Airport.


Getting to the venue 

  • Group transportation is discouraged, therefore Synthesis does not provide shuttle taxi. We will gladly inform you on taxi, Uber and additional travel options. If you want to share a taxi, please book a large vehicle and share it between 2 or 3 people only, depending on the size of the car.
  • Use a mask during your transfer, and adhere to the aforementioned instructions.


Arrival process

  • Say hello without handshakes or hugs
  • Upon arrival you will be asked to wash your hands thoroughly with water and soap
  • Dry your hands with a paper towel and throw it in the trash immediately
  • Upon arrival, we’ll request you to do a temperature check
  • Upon arrival, our staff will assist you with sanitizing your luggage and bring it to your room
  • Room: a single is offered, except for partners or participants who share a household

During the retreat 

  • We respect the 1.5 - 2m distancing rule as much as possible. Our venues are spacious and whenever the weather allows we’ll make good use of the outdoor space too. 
  • Staff and participants are asked to practice the standard hygiene measures the retreat:
    • Wash your hands regularly
    • Cough and sneeze into the inside of your elbow
    • Use paper tissues and throw them away after you blow your nose
    • Avoid shaking hands and hugging. Use other non-physical ways to greet and share your love and connection with others
    • Touch as few things as possible with your hands
  • Fresh air - we will ensure a constant flow of fresh air in all spaces and encourage you to open the windows of your room.  
  • Face masks, gloves, paper towels and hand sanitizer are available to be used as needed.
  • We offer daily temperature checks.
  • Quick access to local healthcare: the National Health Service (GGD) has an excellent testing service and protocols, a medic is present with us on the truffle session day.
  • Intensified cleaning protocols for toilets, bathrooms, showers, doorknobs and all other frequently touched surfaces.
  • Food - in addition to standard hygiene protocols, our chefs, staff and participants are instructed to take extra care when preparing our serving food. You can expect self-service/buffet where we ensure to minimize the need to touch utensils, plates, bottles by several people. 

Truffle Session 

  • During your preparation day, your fellow participants and facilitators will discuss together the group's preferences for physical distances, including wearing masks and physical contact, during the truffle session.
  • Each participant will have a dedicated facilitator (as opposed to every facilitator being able to assist any participant).
  • Face masks can be used when preferred.

Departure 

  • Final temperature check.
  • Taxi - participants will need to arrange their own transportation to and from the airport. We recommend you travel alone.

 

14 days post-departure, notification of illness

 

  • On day 14 post retreat, Synthesis will request all participants via email to notify us whether you are in good health. We urge you to contact us prior if you show any sign of illness, in addition to getting tested for COVID-19. 
  • After the retreat, we advise you to keep your distance and to avoid contact with others as much as possible, especially the at-risk groups, the elderly and/or people with underlying diseases. This in order to prevent possible spreading to others.

 

What if I develop symptoms during the retreat or during my travels? 

If you have symptoms such as a cold, cough, fever or sudden loss of smell or taste, you can get tested to see if you are infected with coronavirus. This will help control the spread of the virus and protect one another.

Symptoms:

  • Fever or elevated body temperature
  • Common cold symptoms
  • Presence of cough or shortness of breath
  • Loss of smell or taste
  • Presence of fatigue or general malaise
  • Presence of headache
  • Presence of body aches 

If you have complaints and/or become ill during your travel or before the retreat:

  1. Contact Synthesis via support@synthesisretreat.com to inform us about your current situation.
  2. Call 0800-1202 for an appointment to get tested (or +31 850 659 063 if you're calling from a foreign number). Go to government.nl for more information. Does the test show that you're infected with the coronavirus? Then the GGD will carry out a source and contact investigation together with you. Your contacts will be told that they may also be infected with the virus. This may be anonymous. 
  3. If you have severe symptoms or are worried about your condition, contact a doctor or A&E department. In a life-threatening situation, always call 112.

If you have complaints and/or become ill during the retreat:

  1. Inform the lead facilitator about your symptoms.
  2. Go to your room
  3. One of the retreat facilitator will come to you to help you out with the following steps:
  4. Call 0800-1202 for an appointment to get tested (or +31 850 659 063 if you're calling from a foreign number). Go to government.nl for more information. Does the test show that you're infected with the coronavirus? Then the GGD will carry out a source and contact investigation together with you. Your contacts will be told that they may also be infected with the virus. This may be anonymous. 
  5. You’re not allowed to travel with the virus. You can stay at Synthesis, in your room, during the retreat.
  6. Synthesis might be able to provide emotional support (for example 1:1 calls).
  7. Synthesis can’t provide any residency for the quarantine. Participants will need to arrange their own stay for the quarantine. According to the RIVM you may leave isolation if you have no more complaints for 24 hours that match COVID-19 and it has been at least 7 days since you became ill. 

If you have complaints and/or become ill within two weeks after the retreat:

  1. Get tested.
  2. When the test shows you have COVID-19 inform Synthesis immediately via support@syntesisretreat.com. In this way, we can take precautions and contact everyone. 

 

Conclusion

As we are all well aware, when it comes to our type of work these protocols are far from ideal and may not be realistic in some situations. Nevertheless, we ask everyone to be as aware as possible of these protocols in order to make it as safe as possible. We look forward to continuing our work in the safest, most responsible way possible, and continuing to support people with their transformational processes. 

If you have any additional questions or concerns - contact us at support@synthesisretreat.com

 

Resources

Synthesis Pre-Visit Screening (mandatory):
https://share.hsforms.com/1X2srkJwFQeSF959u8xkM6A36jrj

Amsterdam Airport Health Declaration (mandatory):
https://www.schiphol.nl/healthdeclaration

Amsterdam Airport Travel & Safety Information:
https://www.schiphol.nl/en/messages/coronavirus-update

Dutch government information on traveling to and staying in the Netherlands as a tourist:
https://www.government.nl/topics/coronavirus-covid-19/tourism-in-the-netherlands

Dutch government information on Covid-19 testing: 
https://www.government.nl/topics/coronavirus-covid-19/coronavirus-test